Maintenance & support

Your website, kept current and cared for.

Updates, security patches, content changes and real human support - so your site never falls behind and you always know who to call.

Developer reviewing code on a monitor
OngoingCare after launch
Why maintenance

A team that already knows your site.

Websites aren't finished at launch. They need updates, patches, content changes and the odd fix. We take care of all of it, so your site stays secure, current and quick.

Because we know your site inside out, requests get resolved faster, with no explaining your setup from scratch every time.

  • Updates handled for youNothing slips, nothing breaks.
  • Fast, tracked supportEvery request followed from received to resolved.
  • Continuous improvementRegular ideas to make your site work harder.
What's included

Care that keeps you ahead.

Everything it takes to keep a website healthy, safe and improving - handled by people who know yours.

01

Updates & patching

Core, plugin and dependency updates applied and checked, so nothing falls behind.

02

Security checks

Proactive patching and routine checks to keep vulnerabilities closed.

03

Content & design changes

New page, new banner, new opening hours? Send it over and we'll take care of it.

04

Monitoring

We keep an eye on uptime and performance, so problems are spotted early.

05

Support via the portal

Raise a request, add detail and track it from received to resolved in your client portal.

06

Ongoing improvements

Regular ideas and reviews to keep your site working harder for your business.

Team members stacking hands together on a table
Partnership

Stronger together, long after launch.

How it works

Looked after from day one.

We get your site into great shape, then keep it there.

01

Onboard

We review your site, document how it's set up and agree what's covered in your plan.

02

Stabilise

We bring everything up to date and fix anything that's holding your site back.

03

Maintain

Regular updates, checks and monitoring keep your site secure, fast and healthy.

04

Improve

We review how the site is performing and suggest improvements that make a difference.

Client support portal

Every request, tracked.

Raise a request, add detail and watch it move from received to resolved. No chasing, no lost emails.

Questions

Good things to know.

How do I ask for a change?

Raise a request in the client support portal. You can add detail, follow progress and see every request in one place.

Do you maintain sites you didn't build?

Yes. We start with a review so we understand how your site is set up, then take it from there.

What's covered, and what costs extra?

Your plan sets out exactly what's included. For larger pieces of work we agree the scope and price up front, so there are no surprises.

Can you make design or content changes?

Yes. Small changes like text, images and new pages are exactly the kind of thing we handle every day.

What if my site is hacked or breaks?

Contact us straight away through the portal, by phone or on WhatsApp. We'll investigate and help get you back on track.

Bring your vision to life.

Tell us where you want your business to be online. We'll show you how to get there - design, hosting and support, handled by one team.

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