Privacy Policy

Last updated: 5 November 2026

This policy explains how Digitium Limited (“Digitium”, “we”, “us”) collects and uses personal information when you visit digitium.co.uk, contact us, or ask about or use our services. We are committed to handling your information lawfully, fairly and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who is responsible for your information

Digitium Limited is the “controller” of the personal information described in this policy. We are a company registered in England & Wales (company number 13314309) with our registered office at 71-75 Shelton Street, London, WC2H 9JQ. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB419670.

You can contact us about this policy or your information at info@digitium.co.uk, on 0203 143 8889, or by post at the address above.

2. Information we collect

  • Enquiry information. When you use our contact form, email, call or message us (including on WhatsApp), we collect what you give us: typically your name, email address, telephone number, company name, the service you are interested in, and the content of your message.
  • Client and account information. If you become a client, we also hold contact details for your team, project and account information, billing details, and records of support requests, including those raised through our client support portal.
  • Technical information. When you visit this website, our web server automatically records standard log data such as your IP address, browser type and version, the pages requested, and the date and time. This is used to run and secure the website.
  • Communications. Records of our correspondence with you.
  • Website usage data (only if you accept analytics). Pages viewed, approximate location, device and browser type and how you arrived, collected through Google Analytics cookies. See our Cookie Policy.

We do not ask for, and ask that you do not send us, sensitive (“special category”) personal information through this website. This website is not aimed at children and we do not knowingly collect information from them.

3. How and why we use your information

We must have a lawful basis for using your personal information. We rely on the following:

  • To respond to your enquiry and provide you with a quote or proposal - taking steps at your request before entering into a contract, and our legitimate interests in responding to business enquiries.
  • To provide our services, manage your account and give support - performance of our contract with you.
  • To run, secure and improve this website and our systems - our legitimate interests in operating a safe and effective business and preventing misuse.
  • To keep records, handle accounts and meet legal obligations (for example tax and accounting law) - compliance with a legal obligation.
  • To establish, exercise or defend legal claims - our legitimate interests.
  • To understand how the website is used and improve it - your consent (you choose in the cookie banner and can withdraw it at any time via "Cookie settings" in the footer).
  • To contact you about similar services or updates - our legitimate interests, or your consent where the law requires it. You can opt out at any time and we will stop.

We do not use your information for automated decision-making or profiling that has legal or similarly significant effects on you.

4. Who we share your information with

We do not sell or rent your personal information. We share it only where necessary with:

  • Google (Google Analytics), only if you accept analytics cookies. Google may process data in the UK, EU and United States under its own safeguards.
  • Service providers that help us run our business and act on our instructions, such as web hosting, email (we use Microsoft 365), support-desk and IT providers.
  • Professional advisers such as accountants, lawyers and insurers.
  • Authorities, courts or regulators where we are required to by law or to protect our rights.
  • Messaging and social platforms. If you contact us through WhatsApp or social media, your messages are also handled by that provider (for example Meta) under its own privacy policy.
  • A buyer or successor, if our business or assets are sold or reorganised, who would be bound to protect your information in line with this policy.

5. Transfers outside the UK

Some of our service providers may process information outside the UK. Where this happens we ensure it is protected, for example by transferring only to countries covered by UK “adequacy” regulations or by using approved safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

6. How long we keep your information

We keep personal information only for as long as we need it for the purposes above:

  • Enquiries that do not lead to a contract: up to 24 months after our last contact with you.
  • Client records, contracts and invoices: for the duration of our relationship and for six years afterwards, to meet tax, accounting and legal-claim requirements.
  • Website server logs: for a short period, typically no longer than 12 months.

When information is no longer needed we delete or anonymise it.

7. Keeping your information secure

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, and we limit access to those who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Under UK data protection law you have the right to:

  • be informed about how we use your information (this policy);
  • access a copy of the personal information we hold about you;
  • have inaccurate information corrected or incomplete information completed;
  • have your information erased in certain circumstances;
  • restrict how we use your information in certain circumstances;
  • object to us using your information where we rely on legitimate interests, and to direct marketing at any time;
  • receive your information in a portable format, where we use it by consent or to perform a contract; and
  • withdraw your consent at any time, where we rely on it.

To exercise any of these rights, contact us using the details above. We may need to verify your identity, and we will respond within one month. There is normally no charge.

9. Complaints

We would like the chance to put things right, so please contact us first. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.

10. Cookies and analytics

We only use analytics cookies (Google Analytics) if you accept them in the cookie banner, and you can change your choice at any time using "Cookie settings" in the footer. Analytics data is kept for 14 months. See our Cookie Policy for details.

11. Links to other websites

This website links to third-party sites. This policy does not apply to them, and we encourage you to read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date shown above. If we make significant changes we will take reasonable steps to let you know.

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